Excellence, Recognized by the Team

Employee of the quarter

Deitra O.

Deitra has been outstanding in managing the influx of claims from the hurricanes, particularly those related to Hurricanes Helene and Milton.

She efficiently advanced new claims, handled notices of loss for hurricane and regular claims independently, and remained kind, courteous, and caring throughout.

Deitra is always willing to help. She took the time to answer clients' questions about using a public adjuster and ensured they felt comfortable moving forward with Hillis.

Her dedication and professionalism were crucial during a demanding period, and her exceptional work handling both claims and client concerns earned the team's recognition.

Deitra truly went above and beyond for the team and its clients.

Employee of the quarter

Jessica Yim

Jessica is highly organized, with exceptional communication skills and a talent for simplifying the claim process for clients. She has closed several challenging claims, creates blueprint-level sketches, and works effectively with individuals and teams.

Jessica excels at prioritizing high-impact objectives and ensuring they are achieved. While handling a large condominium claim, she developed a detailed Excel list and Dropbox system for tracking documents and payments.

She consistently shares tips and insights with the team, leads by example in client calls, and demonstrates kindness and understanding toward clients.

Employee of the quarter

Nina Sims

Nina is a dedicated team player who consistently goes above and beyond to support both clients and colleagues. She excels in communication, organization, and leadership, ensuring high-priority objectives are met efficiently.

Whether managing claims, assisting with notices of loss, or stepping in on extra projects, Nina is reliable, proactive, and solutions-oriented.

Her ability to navigate complex claims and VIP clients while delivering excellent customer service makes her an invaluable asset to the team.

Clients and contractors trust Nina because of her professionalism, prompt follow-up, and commitment to achieving the best possible settlements.

She treats every claim, big or small, with care and empathy. Her proactive approach strengthens relationships and contributes to long-term client retention.

Employee of the quarter

Dalia Bryant

Dalia is a knowledgeable and reliable resource, especially skilled at overturning denials and securing additional funds from insurance companies. She communicates clearly, responds quickly, and is the go-to person for coverage issues and policy clarification. Her willingness to help and deep understanding of policy language make her an invaluable team member.

Employee of the quarter

Lynette Kirk

Lynette is a dependable and proactive team member who consistently goes above and beyond to support both colleagues and clients. She is approachable, honest, and skilled at handling difficult conversations with clarity and empathy. Whether assisting with tasks, managing schedules, or engaging walk-in clients, she brings a calm, solution-focused approach. Her ability to connect with people and resolve concerns effectively makes her a trusted and invaluable presence in the office.